Terms & Policies

TERMS AND CONDITIONS FOR ALL TRANSACTIONS

Payment Methods

Our checkout system is a secure transaction through the Paypal online shopping card system, and the following credit cards are accepted: Visa,MasterCard, Discover and American Express. Note that you do not have to join Paypal in order to use this online cart system. Simply add items to your cart, then select “Proceed to Checkout” and click the “Continue” button adjacent to the “Don’t Have a Paypal Account?” section.

Orders by Mail

We are happy to accept your order over by mail. Please follow these steps:

1. Assemble your order using our web site.

2. Send us a letter with the product names, quantities, and descriptions.

3. Calculate the total and add CA sales tax (if applicable) and $5. To the order total for shipping.

4. Be sure to include your name, shipping address, and phone number.

5. Please send a money order for faster service. Personal checks will have to clear before shipment.

6. Send all orders to: Fly2Build.com 1881 Aspin Ave Redding, CA 96003

Sales Tax

All orders shipped within the state of California are subject to 7.50% sales tax.

Shipping Fees

Domestic Retail Customers:
We charge a flat $5.00 per order to process and ship your order via our "Standard Delivery" method. Our "Standard Delivery" method is typically USPS Priority Mail which is a premium 2-3 day service offered by USPS. At our discretion, bulky or heavy orders will be shipped via UPS or Fed-Ex Ground Home Delivery which may take up to 5 business days to arrive.

Fly2Build.com will make every attempt to ensure that your order ships fast and typically within 1-2 business days of receipt (applies to domestic orders).

Model airplane kits and short kit orders: We typically maintain inventory on most of our airplane short kit offerings. If we don’t have your kit in stock, we will cut and package it for you from our extensive stock of quality woods after your order is placed. The kit production can often add from one to five days to the time to receive your order, but we continue to strive to give you an exact cutting date, via email, once we have your order in hand.

International Customers:
Due to the additional time required for completion of customs paperwork, international orders may take up to 3 business days to process. Our shopping cart will attempt to estimate your shipping and processing based upon the method you select. For a delivery estimate please assembly your order using our shopping cart then proceed to checkout and complete your shipping details to see the estimate of delivery fees.

International customers are 100% responsible for any additional duties, tarriffs, or fees imposed by their countries customs offices. Orders shipped outside the US are clearly marked "Toy Model Airplane Parts" and will have the EXACT value indicated on the customs forms. All International orders are shipped via USPS Express Mail International or Priority Mail International. We comply with all US Customs regulations and WILL NOT falsify customs documents -please do not ask us to do so.

Shipping Insurance

All orders are insured for the value of the package contents. In the event of non-receipt of goods, or receipt of damaged goods, we will work as quickly as possible to fix the situation. Please follow the procedure below for all shipping issues.

Missing Items / Shipping Damage

Orders are carefully packed to avoid damage. Please inspect your orders upon arrival and notify us within 48 hours of receipt of any damaged or missing items. Order Tracking Delivery Confirmation is included with your shipping charges and will alert you to only the delivery status of your order. Order tracking is only offered with U.S.P.S. Express Mail. International orders are not trackable via U.S.P.S.

Claims Instructions:

1. Contact Fly2Build.com within five (5) business days of receipt of damaged goods to request a claim form.

2. Fill out claim form completely, attach all paperwork and return to Fly2Build.com within 60 days from date of shipment.

3. For LOST parcels you must wait 21 days for domestic and 45 days for International before starting the claim process. (Damage claims can be filed immediately.)

4. Mail Claim Form To: Fly2Build.com 1881 Aspin Ave Redding, CA 96003

5. If you have any additional claims questions, please call 530-945-7401.

Kit Warranty

Fly2Build.com guarantees all model kits to be free from defects in both material and workmanship at the date of purchase. This warranty does not cover any component parts damaged by use or modification. In no case shall Fly2Build.com liability exceed the original cost of the purchased kit. Further, Fly2Build.com reserves the right to change or modify this warranty without notice. In that Fly2Build.com has no control over the assembly, final assembly or material used for final assembly, no liability shall be assumed nor accepted for any damage resulting from the use by the user of the final user-assembled product. By the act of using the user–assembled product, the user accepts all resulting liability. If the buyer is not prepared to accept the liability associated with the use of this product, the buyer is advised to return this kit immediately in new and unused condition to the place of purchase.

Defective Merchandise

Fly2Build.com warrants only those goods manufactured by us. Please inspect all goods promptly upon receipt. Merchandise found to be defective may be exchange under the following conditions: Merchandise must be returned unused in its original package within 30 days of purchase. Please include a brief note describing the defect with your return.

All electrical items are warranted by their respective manufacturers and may not be returned to Fly2Build.com. If your electrical item has failed in use, has been found to be defective, or you require warranty service or repair work; please contact the manufacture/distributor directly for support. Contact details are given below for the most common product support addresses:

Himax Brushless Motors
Maxx Products 815 Oakwood Rd., Unit D. Lake Zurich, IL 60047 sales@maxxprod.com
Phone: (847) 438-2233

Returns

Any unused merchandise returned for refund must be returned within 30 days of purchase. Fly2Build.com will not accept returns on items after 30 days of purchase. Non-defective unused merchandise may be returned for refund or exchange under the following conditions: Merchandise must be returned new, unused, in the original sealed package, and in resalable condition. Any return with an incomplete, opened, or missing package will not be exchanged or refunded. Merchandise will be refunded or exchanged at our sole discretion. You must include a copy of your original invoice, along with a note describing the reason for return or exchange or we will not process your return. Returns for refund will be charge a restocking fee of 20% of the purchase price plus our original cost of shipping. Special order items including our custom produced kits may not be returned.

Product Pricing

All prices are subject to change without notice.

Product Specifications

All product descriptions and specifications are subject to change without notice.

Lithium Polymer Batteries

Once you receive your battery or battery pack, please test it for low voltage condition before you charge or discharge the battery. There is absolutely no warranty for any Lithium Polymer battery or battery pack once you have placed it on a charger. The use of Lithium Polymer batteries in radio-controlled models is to be considered experimental, and discharge rates exceed the manufacturer’s specified maximum rates for these cells. Therefore, there is no warranty, expressed or implied, with respect to the capacity, life in cycles, storage, or discharge characteristics of cells in RC use, nor any other use nor aspect. Battery discharging, charging, electric motors, spinning propellers, and flying models all have the potential for serious injury to persons and damage to property. In purchasing and using these products, the user agrees to accept responsibility for all such risks, and not to hold the manufacturer, distributors, or retailers - (all including owners and employees) - responsible for any accident, injury to persons, or damage to property. Your use of this product means you accept our terms and you are fully responsible for any consequences.

Waiver and Release from Liability

I HEREBY ACKNOWLEDGE that I understand that flying model aircraft is an extremely dangerous activity and may result in injury and or death, even when practiced by a competent pilot using proper equipment. I further acknowledge that I am aware of and understand the types of hazards and dangers, both real and hidden, involved in flying model aircraft and accept any and all of the risks of possible injury or death. I understand that the model aircraft products manufactured and distributed by Fly2Build.com have not been designed, manufactured or tested to meet any federal or state government air-worthiness standards or regulations. I understand that flying model aircraft is an extremely demanding activity requiring exceptional levels of attention, judgment, maturity, and self discipline, requiring me to make a conscious and continual commitment to my own safety and the safety of those around me. In particular, I understand that gusty winds or turbulence may interfere with even an expert pilot's ability to safely control flying mode aircraft and thereby cause it to crash.

I HEREBY RELEASE, AGREE TO HOLD HARMLESS AND INDEMNIFY Fly2Build.com, the manufacturer, the distributor of the model aircraft product and their agents and employees for any and all liability for any loss, damage, injury or death to myself or to any other person or property resulting from the use of these products and I further agree to waive, and not make any claim or file any suit based upon negligence, breach of warranty, contract or other legal theory. This release, agreement to hold harmless and to indemnify shall be binding upon me, my legal representatives, heirs, legatees and assigns as well as upon all who may be dependent upon or entitled to my services, consortium or support. Should I breach this agreement by filing any such suit or making any such claim, I will pay all attorney's fees and costs of the released parties. I agree that this release shall be governed by and construed in accordance with the laws of the State of California. All disputes and matters whatsoever arising under, in connection with or incident to this agreement shall be litigated, if at all, in and before a court located in the State of California, USA, to the exclusion of the courts of any other state or country. If any part, article, paragraph, sentence or clause of this agreement is not enforceable, the effected provisions shall be curtailed and limited only to the extent necessary to bring it within the requirements of the law and the remainder of the agreement shall continue in full force and effect.

I VOLUNTARILY ASSUME all risks, known and unknown, of any injuries, personal or financial or of wrongful death, however caused, even if caused in part or in whole by the action, inaction or negligence of any of the released parties named above to the fullest extent of the law. I represent that I am at least 18 years of age and I acknowledge that I have read this agreement, fully understand the potential dangers of engaging in flying model aircraft products from Fly2Build.com l and am fully aware of the legal consequences of accepting this agreement. I understand and agree that this document is legally binding and will preclude me from recovering monetary damage from the above listed entities and or individuals, whether specifically named or not, for personal injury, bodily injury, property damage, wrongful death or any other personal or financial injury sustained by me in connection with the use of any model aircraft product from Fly2Build.com.

THERE ARE NO WARRANTIES EXPRESSED OR IMPLIED BY THE SELLER, DISTRIBUTOR OR MANUFACTURER, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES AND DISTRIBUTOR'S REMEDIES SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF NONCONFORMING UNITS OR PARTS

WARNING: BY PURCHASING PRODUCTS THROUGH OUR WEB STORE, YOU ARE CHOOSING TO AGREE WITH OUR TERMS & CONDITIONS AND YOU ARE WAIVING SIGNIFICANT LEGAL RIGHTS. DO NOT PURCHASE WITHOUT READING!